How do I transfer files to my website?
Files must be transferred to the webserver via File Transport Protocol (FTP). If you need FTP, telnet, mail,or
other Internet software, visit Shareware.com or Download.com. Both are a great source for the latest Internet applications
with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is
also available for beginner users who may not be familiar with FTP.
What is a virtual domain?
A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive
server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still
professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your
own personal e-mail address domain name (you@your-name.com).
Do you put banner ads on any of your accounts?
NO! We do not put any form of advertising on your site nor will we in the future.
Will I be able to access my site for updates 24 hours per day?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own
computer and upload files to your web site at your leisure.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective
means of making information available to the users of the Internet community and we encourage our customers to
utilize such an enormous medium.
How long does it take to setup a new account?
New accounts are set up in less than 24 hours from the time we receive your order and can be processed in as little
as 30 minutes! Once an account is set up an activation notice will be sent to you via email including your user-ID,password,
and FTP hostname. You can begin uploading files to your new website immediately by using your IP Address.
Can I subdivide my space and resell it?
Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as its
within our policy guidlines. In your user interface you can even give them their own FTP account and directory.
However we do not point domains to subdirectories of a main domain but strongly suggest our Multiple Domain Account
for clients with more than one domain name or who wish to target search engines using an option like keyword.yourdomain.com
Can I register additional domains to point to a subdirectory of my main domain?
No, this is something we do not presently offer but strongly suggest our Multiple Domain Account. This will save
your business a lot of money and should give you all the options and features you need.
Can I have additional domains pointing to the same main page as my current domain?
Yes, we can mirror your main web pages and mail system. This is a great way to expand the marketing of your present
business.
Are third level domains available?(myname.domain.com)
Yes, We can give you a third level domain name such as yourname.ourdomain.net or if you have a existing domain
with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains or are a great opition
for the Multiple Domain Acccount, the advantage to these is internic registration is not needed. This means no
internic registration fees.
Are extra FTP and pop accounts available?
Yes. For a minimal additional charge - please contact our sales staff for a quote
Who is internic?
The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain
names. Without these people, it would be virtually impossible to maintain sanity on the Internet. Registration
fee is $70 for the first two years and $35/year thereafter for your virtual domain name. However, if you order
your domain name at Eagle Web Services, you will get a $15 (one year) or $30 (for two years) discount!
What if I go over my traffic allowance?
There is a $3/GB surcharge if you exceed your traffic limit.
Can I add more space to my site?
Yes, you can purchase extra space at $1.00 per month for each additonal 10 megs.
Can I install my own cgi scripts?
Yes, as long as the account type you are purchasing allows CGI We only monitor for poorly written scripts that
may become resource hogs.
Will server side includes work on your server (SSI)?
Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the usual .htm or .html.
Can you handle foreign domain names?
Yes. We currently house domains from over 100 countries, for none internic domain names you will need to file the
registration with your local NIC.
What is Majordomo?
Majordomo is a full featured mailing list program that allows your customer the ability to subscribe and unsubscribe.
This type of list is particular designed as a method of interaction, and can be run as a closed or open, moderated
or not. As the list owner you can control all email allowed to be distributed to the list.
Can I access my domain without the "www" in front?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name.
Example:[http://www.your-name.com] or [http://your-name.com] is acceptable, which everyou prefer.
Do you offer dialup internet access?
No, you will need local Internet access in order to maintain your web site and retrieve email addressed to yoursite.
Do you maintain backups of my data?
Yes, we do backups of your home and WWW directories on a daily basis. You can also create backups via
your Web Control Panel.
Do you handle the domain registration?
Yes we can as long as you authorize us to use your credit card to register the domain. We will contact
the InterNIC once your account is activated to request either a new domain name registratio nor a domain name modification
(trasferring an existing domain to our servers).
Can I transfer a existing domain to your servers?
Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep
the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide
you with a temporary IP address soyou can mirror the site on our server. All email and web pages will still be
accessed from your current site. When InterNIC announces the completionof the transfer there is a 72 hour propagation
period where visitors could go to either site. At the end of the 72 hours you should contact your previoushost
to have them delete the old domain from their records and update their DNS record. If you use this same provider
for your Internet access you will not be able to access your domain site until they update their DNS. When we file
a modification, one of the current listed contacts must ok the move. Internic will send a email that you must ok
to have the redirection of your domain completed. If the contact email on your domain has changed from the time
you originally registered it, you will need to fax a authorization to complete the process using a tracking number
we will provide upon request
How long is it before my domain is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable),
it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables)
to reflect the new site's location.
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